Gillum Waddell Plumbing

The majority of the reviews reflect a positive sentiment, expressing appreciation for Gillum Waddell Plumbing's high level of service and professionalism. Customers often mention specific plumbers, especially Kevin and Dave, praising their technical skills, timeliness, and courteous demeanor. The efficient scheduling process, such as accommodating emergency calls and flexible appointments, is freq... Read more

The majority of the reviews reflect a positive sentiment, expressing appreciation for Gillum Waddell Plumbing's high level of service and professionalism. Customers often mention specific plumbers, especially Kevin and Dave, praising their technical skills, timeliness, and courteous demeanor. The efficient scheduling process, such as accommodating emergency calls and flexible appointments, is frequently noted as a strong point for the company's customer service. Several long-term customers have established trust in Gillum Waddell, often recalling consistent positive experiences over decades, indicating that the business maintains a strong reputation in the community. Customers commonly comment on the reasonable pricing compared to competitors, which adds to their overall satisfaction. However, the review that critiques the service highlights a significant concern regarding transparency in billing practices. This instance points to a potential issue with how some technicians manage their time on-site, which can lead to perceived overcharges. This negative experience stands out among overwhelmingly positive feedback and indicates that careful monitoring of service calls and clearer communication about costs can help mitigate such dissatisfaction. In summary, while the company is praised for its reliable plumbing services and professionalism, there is a warning regarding the need for consistent service quality across all employees and transparent billing practices to uphold the company Read less