Enriques plumbing

The reviews for Enriques Plumbing reveal a distinct dichotomy in customer experiences. Many customers experienced frustration with the lack of transparency concerning pricing and the execution of the services promised. Noteworthy concerns included:Service Completion Issues: Some reviewers felt that their plumbing problems were not adequately resolved, leading to situations where customers had to i... Read more

The reviews for Enriques Plumbing reveal a distinct dichotomy in customer experiences. Many customers experienced frustration with the lack of transparency concerning pricing and the execution of the services promised. Noteworthy concerns included:Service Completion Issues: Some reviewers felt that their plumbing problems were not adequately resolved, leading to situations where customers had to intervene themselves. For instance, one customer mentioned needing to reverse a credit charge after being dissatisfied with the job quality.Lack of Communication: There was a common theme in the reviews regarding poor communication about additional costs associated with certain services. For example, one customer was not informed that removing a toilet would incur extra charges, which left them feeling surprised and frustrated when the bill arrived.Customer Service Experiences: The sentiment around customer service was again mixed. While some interactions were described as friendly and responsive, others were notably negative, with accusations of rudeness when issues were raised.Efficiency and Timeliness: Contrasting the negative aspects, several customers pointed out the company's quick response, particularly in emergency situations, appreciating their swift service and ability to address urgent plumbing issues effectively, often resolving matters much faster than expected.Quality of Work: Although some customers were pleased with the speed of service, others noted quality issues with the work performed, such as leaving a mess after completion and failing to ensure the plumbing functioned correctly before leaving. In conclusion, while Enriques Plumbing has demonstrated efficiency in some areas and successfully responded to emergencies, the overarching sentiment indicates a critical need for improved communication and service completion consistency to enhance customer satisfaction. Addressing these common concerns could significantly elevate their reputation and customer loyalty. Read less