Tom Parrish Plumbing

Positive Aspects: - Reliability and Punctuality: Customers noted that Tom Parrish Plumbing was on time for both estimates and the actual work, which is a significant point of appreciation, especially after experiences with other unreliable plumbers. - Quality of Work and Fair Pricing: Several reviewers mentioned that the work was completed competently and that the prices were reasonable for ... Read more

Positive Aspects: - Reliability and Punctuality: Customers noted that Tom Parrish Plumbing was on time for both estimates and the actual work, which is a significant point of appreciation, especially after experiences with other unreliable plumbers. - Quality of Work and Fair Pricing: Several reviewers mentioned that the work was completed competently and that the prices were reasonable for the service provided. The company is recognized for its thorough work, particularly with complex plumbing issues. - Friendly Customer Service: Reviewers frequently highlighted the friendly demeanor of the staff, including Tom and his family, which added a personal touch to their service.Negative Aspects: - Communication Issues: A significant issue reflected in reviews was the lack of follow-up communication. Customers expressed disappointment when calls were not returned, particularly after a problem had not been successfully resolved during the initial service. - Estimation of Costs: There were concerns raised about the lack of solid cost estimates before completion of work. One reviewer specifically cited dissatisfaction regarding receiving a high bill without prior warning. - Problem Resolution: The experience of unresolved issues post-service was notable, with at least one customer stating they had to seek another plumber to fix what Tom Parrish Plumbing had missed.Common Themes: - There is a clear appreciation for the local, family-owned business model, which many customers value and trust. - Although the initial interactions tend to be positive, the follow-up and issue resolution phases often leave customers wanting more, indicating a potential area for improvement in customer service after the work is completed. - While most customers felt comfortable with the trustworthiness of the estimations initially, a few reported dissatisfaction when the outcomes did not match expectations. Overall, while many customers have had positive experiences with Tom Parrish Plumbing, the company faces challenges with communication and providing clear estimates, which could enhance their customer satisfaction if addressed. Read less