Overview of Company Customer Sentiment Analysis in May
Both reviews are 1-star and paint a consistently negative picture across all dimensions. Professionalism scores extremely low due to rude office staff, failure to communicate proactively, inconsistent information given by answering service versus office staff, and a technician leaving without speaking to the customer. Pricing scores poorly due to a refused new-customer coupon, unwillingness to cov... Read more
Both reviews are 1-star and paint a consistently negative picture across all dimensions. Professionalism scores extremely low due to rude office staff, failure to communicate proactively, inconsistent information given by answering service versus office staff, and a technician leaving without speaking to the customer. Pricing scores poorly due to a refused new-customer coupon, unwillingness to cover a stop-payment fee caused by their own security lapse, and a $30 reduction deemed inadequate for significant inconvenience. Project completion is also poor, as the core sewer problem was never resolved despite multiple paid visits and a camera inspection that missed visible root damage later confirmed by a competitor. Experience scores low primarily because the camera inspection in Review 1 failed to identify roots and pipe damage that a competing plumber found immediately, suggesting either inadequate technique or dishonest reporting. Read less