Overview of Company Customer Sentiment Analysis in May
The single review available is a detailed 1-star account describing serious problems across all four dimensions. The contractor allegedly misrepresented the project timeline (3 days became 3 weeks), increased the price mid-job by $2,500 above the original $7,000 quote, and attempted to charge additionally for reconnecting work he had disconnected — all pointing to very poor professionalism, pric... Read more
The single review available is a detailed 1-star account describing serious problems across all four dimensions. The contractor allegedly misrepresented the project timeline (3 days became 3 weeks), increased the price mid-job by $2,500 above the original $7,000 quote, and attempted to charge additionally for reconnecting work he had disconnected — all pointing to very poor professionalism, pricing transparency, and project completion. Most critically, the reviewer alleges the contractor is not a licensed plumber and used another plumber's license to pull the permit, which is a significant legal and safety concern that severely impacts the experience score. The reviewer does acknowledge he can handle basic plumbing, which prevents the experience score from reaching zero, but overall the picture painted is deeply negative. Read less