Totally Hooked Plumbing & Drains

The recent reviews for Totally Hooked Plumbing & Drains disclose both positive and negative sentiments from customers. The positive feedback primarily revolves around the efficiency and professionalism exhibited by the staff, particularly mentioning a technician named Damion who provided quick service and effectively communicated options for repairs. Customers appreciate the timely arrival and d... Read more

The recent reviews for Totally Hooked Plumbing & Drains disclose both positive and negative sentiments from customers. The positive feedback primarily revolves around the efficiency and professionalism exhibited by the staff, particularly mentioning a technician named Damion who provided quick service and effectively communicated options for repairs. Customers appreciate the timely arrival and detailed explanation of the required services, further underscored by mentions of reasonable pricing. This creates a strong impression of reliability and customer-centric service, indicating that many customers feel confident recommending the company. Conversely, negative feedback emphasizes a failure in service effectiveness, where one customer reported that their issue worsened after the plumbing service was completed. Additionally, the lack of receipt provision after the service contributes to a sense of frustration, highlighting weaknesses in customer follow-up and service completeness. This particular review introduces concerns about accountability and transparency, which may negatively impact overall perceptions of the company. Overall, while Totally Hooked Plumbing & Drains displays a commendable service record among a portion of its clientele, it must also address the significant feedback pointing to service shortcomings and communication issues to enhance customer satisfaction and trust. Read less