McGee Plumbing

The reviews of McGee Plumbing indicate a polarizing customer experience. Positive sentiments emerged from a handful of customers who described their interactions with the company as generally positive, praising the timeliness and professionalism of technicians, particularly for more straightforward jobs like a dog bathing station installation. One customer specifically appreciated the promptness... Read more

The reviews of McGee Plumbing indicate a polarizing customer experience. Positive sentiments emerged from a handful of customers who described their interactions with the company as generally positive, praising the timeliness and professionalism of technicians, particularly for more straightforward jobs like a dog bathing station installation. One customer specifically appreciated the promptness in scheduling, remarking on the quick response to their urgent plumbing needs and expressing intention to refer others to McGee Plumbing due to this positive experience. However, negative remarks dominate the feedback, with many customers expressing disappointment over perceived high pricing relative to service quality. A frequent complaint involved the costs charged for repairs that failed to address the underlying issues, leading to additional work and unexpected expenses. For example, one reviewer mentioned being charged $700 for a valve installation that resulted in further issues, feeling abandoned when they sought assistance afterward. Another common theme in the negative reviews is the lack of accountability and customer service. Multiple customers cited experiences where follow-up service was poor or nonexistent, which led to frustrations and a sense of being dismissed after their initial service. One review even indicated that the company did not honor warranty work, which further heightened customer dissatisfaction. The issue of pricing emerged prominently across multiple reviews, with several customers stating that they found alternative local plumbers offering more competitive rates. This sentiment was coupled with remarks about feeling scammed or overcharged for services that did not yield satisfactory results. In summary, while McGee Plumbing demonstrates capability in timely responses and some quality work, persistent issues with high costs, ineffective problem resolution, and inadequate customer service overshadow these positives. The company may benefit from reassessing their pricing strategy and enhancing accountability protocols to improve overall customer satisfaction. Read less