JB Pro

The reviews portray JB Pro as a company with significant issues in customer service and reliability. A key theme is the dishonesty alleged by customers, particularly concerning the nature of repairs or replacements and associated costs. One reviewer described a situation where a technician claimed a replacement was necessary despite the homeowner's understanding that it would be a repair, leading ... Read more

The reviews portray JB Pro as a company with significant issues in customer service and reliability. A key theme is the dishonesty alleged by customers, particularly concerning the nature of repairs or replacements and associated costs. One reviewer described a situation where a technician claimed a replacement was necessary despite the homeowner's understanding that it would be a repair, leading to litigation. Another consistent complaint is scheduling problems. Customers note appointments were missed, with technicians failing to arrive as promised or communicating inadequately about delays. This has fostered a perception of unprofessionalism among users, as illustrated by one customer's experience of having to wait for a technician without follow-up communication. Reviews also highlight a lack of skilled labor, with customers mentioning technicians requiring assistance or failing to perform tasks efficiently. One reviewer pointed out that the technician had to consult Google for guidance during the job, indicating a lack of expertise. Moreover, this customer reported a significant cleanup burden afterward, as the technician left a mess, further illustrating the poor service quality. Importantly, there is a frustration with the lack of follow-through and accountability. Multiple reviewers expressed that they felt ignored or neglected, leading to serious consequences such as the inability to obtain essential services like water. The term "red flags" appears in one review, demonstrating a growing concern for a lack of transparency and reliability in JB Pro's operations. In conclusion, while there are isolated positive remarks about individual technicians, the overwhelming feedback indicates systemic issues within JB Pro, primarily around honesty, communication, and quality of service, which are leading customers to take their business elsewhere. Read less