J D Phillips Plumbing

The reviews highlight a significant division in customer experiences with J D Phillips Plumbing. One reviewer expresses dissatisfaction, stating that the work performed was incomplete and incorrect, indicating a lack of attention to detail and follow-through on the company's part. The review emphasizes the poor quality of service and professionalism, labeling the experience as "very very poor" and... Read more

The reviews highlight a significant division in customer experiences with J D Phillips Plumbing. One reviewer expresses dissatisfaction, stating that the work performed was incomplete and incorrect, indicating a lack of attention to detail and follow-through on the company's part. The review emphasizes the poor quality of service and professionalism, labeling the experience as "very very poor" and "terrible." In contrast, another review speaks positively of Shane, specifically praising his work on a water softener installation. This reviewer describes Shane as timely, thorough, knowledgeable, and competitively priced, marking a highly satisfactory experience with this particular service instance. This positive feedback suggests that at least some members of the J D Phillips team can deliver exceptional service, demonstrating competence and reliability. Overall, the common findings suggest a disparity in customer experience that may stem from individual technicians' performance rather than a cohesive company standard. Customers are likely to experience frustration and disappointment based on inconsistent service levels, with some receiving high-quality work from certain employees while others face subpar outcomes. This inconsistency might impact the company's reputation negatively if not addressed comprehensively. Read less