Duck Duck Rooter Plumbing, Septic & Air Conditioning

Positive Experiences and Praise: - Multiple reviews commend the company for quick and efficient service, especially during emergencies or urgent plumbing issues. Customers frequently highlight instances where technicians arrived on the same day, showcasing responsiveness that is highly valued. - Specific technicians received high praise. Customers expressed gratitude for the courteous and kn... Read more

Positive Experiences and Praise: - Multiple reviews commend the company for quick and efficient service, especially during emergencies or urgent plumbing issues. Customers frequently highlight instances where technicians arrived on the same day, showcasing responsiveness that is highly valued. - Specific technicians received high praise. Customers expressed gratitude for the courteous and knowledgeable service provided by techs like Jeff, Brian, and Ryder, who were described as friendly and thorough. - Several customers noted that Duck Duck Rooter was often able to resolve issues comprehensively, indicating a solid level of competence in troubleshooting plumbing and septic problems, which has built trust among returning customers.Professionalism and Customer Service: - The professionalism of the staff is often mentioned positively, with reviews highlighting friendly interactions from both the office staff and field technicians. Many customers noted that their concerns were treated seriously and that technicians took the time to explain services thoroughly. - Instances of good customer service, like follow-up calls and the willingness to address repeat issues without additional charges, were appreciated and contributed to a positive overall perception.Issues and Complaints: - Some reviews flagged recurring issues with billing and scheduling. Customers expressed frustration over miscommunications regarding appointments and charges, indicating that some improvement is needed in customer service practices and managing customer expectations. - A few reviewers experienced significant dissatisfaction due to mistakes or lack of competence by technicians. Cases of improper handling or diagnosis of serious plumbing issues led to further complications, resulting in distrust in the company Read less