Drew Hartmann Plumbing

The reviews reveal a dichotomy in customer experiences with Drew Hartmann Plumbing. On the positive side, several customers commend the company's prompt responses, particularly in emergency situations and their ability to efficiently resolve various plumbing issues. Customers appreciated the professionalism and friendliness of the staff, with references to thorough work and clean job sites after c... Read more

The reviews reveal a dichotomy in customer experiences with Drew Hartmann Plumbing. On the positive side, several customers commend the company's prompt responses, particularly in emergency situations and their ability to efficiently resolve various plumbing issues. Customers appreciated the professionalism and friendliness of the staff, with references to thorough work and clean job sites after completion. In particular, a customer shared an experience of a major replumbing project that was completed quickly and with minimal disruption, leading to a high level of satisfaction. Conversely, a notable number of reviews point to significant customer service issues, especially regarding the owner's attitude and reliability. Complaints include feelings of being undervalued as customers, instances where work did not meet expectations, and a lack of follow-up or accountability for unresolved issues. Some customers felt the owner was unprofessional, illustrating a stark contrast to the positive experiences reported by others. The reviews suggest that while Drew Hartmann Plumbing is capable of delivering great results and effective service, substantial improvements in customer service, particularly from ownership, should be addressed to enhance the overall customer experience. The mixed feedback implies inconsistency in service delivery, making it challenging for potential customers to have a clear expectation of the service they will receive. Read less