Dave Turner Plumbing

Overall, the sentiment towards Dave Turner Plumbing is polarized, with both positive and negative experiences prevalent among reviewers. Those who had positive encounters typically describe the company as responsive, effective, and reasonably priced for the work done. Specific mention of quick fixes and helpful staff evokes a sense of gratitude and loyalty. For instance, customers appreciated the ... Read more

Overall, the sentiment towards Dave Turner Plumbing is polarized, with both positive and negative experiences prevalent among reviewers. Those who had positive encounters typically describe the company as responsive, effective, and reasonably priced for the work done. Specific mention of quick fixes and helpful staff evokes a sense of gratitude and loyalty. For instance, customers appreciated the installation of new fixtures and troubleshooting plumbing issues without unnecessary expenses. Conversely, the negative reviews often stem from experiences related to billing and service quality. One of the most frequently cited issues includes accusations of excessive charges, particularly regarding the T&M (Time and Materials) billing approach, which left some customers feeling exploited. A review specifically detailed a shocking bill that exceeded initial estimates, highlighting that transparency in pricing is a significant area where the company appears to fall short. Additionally, problems with installation quality and unprofessional conduct during appointments were recurring themes among dissatisfied customers. These experiences not only caused frustration but also made some customers feel unsafe or unfairly treated. Further issues regarding cleanliness and the handling of property during services also surfaced, with reports of dirt and oil being spread within homes during work. Despite some appreciation for the technicians' expertise, the lack of considered follow-up on complaints and service quality detracts from the overall customer experience. In conclusion, while Dave Turner Plumbing has garnered a loyal clientele through efficient service and knowledgeable staff, considerable attention is needed regarding pricing transparency, service quality consistency, and customer follow-up to address the concerns raised by dissatisfied customers. Read less