Campbell Plumbing & Mechanical Contractors Southeast

1.0 /5 (3 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

The recent reviews for Campbell Plumbing & Mechanical Contractors Southeast paint a deeply troubling picture of the company's practices and customer relations. Customers have reported severe issues including racial slurs used by technicians, property damage from flooding, and a lack of accountability from management. Ed Campbell, the VP, has been directly implicated in dismissive and confrontation... Read more

Services Offered Verified by Business

Gas line installation
Gas line repair
Hot water recirculation pump installation
Hot water recirculation pump repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Water heater installation
Water heater repair

Business Details

Workman Score

  • Price-friendly
    40%
  • Professionalism
    20%
  • Experience
    60%
  • Completion
    30%

Overview of Company Customer Sentiment Analysis in January

The reviews indicate a stark pattern of customer dissatisfaction centered on two main themes: disrespectful conduct and inadequate service accountability. Numerous accounts lament the use of racial slurs by technicians, suggesting a pervasive issue with workplace culture and customer interaction that has severe implications for the company

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    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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