Bob

The reviews depict a dichotomy within Bob's Backflow & Plumbing's customer service delivery. A considerable segment of customers expressed discontent due to poor communication. Reviews mention instances of unreturned calls and a lack of follow-up after initial inquiries for estimates, which can severely erode trust and create dissatisfaction. The emphasis on unanswered calls speaks to a systematic... Read more

The reviews depict a dichotomy within Bob's Backflow & Plumbing's customer service delivery. A considerable segment of customers expressed discontent due to poor communication. Reviews mention instances of unreturned calls and a lack of follow-up after initial inquiries for estimates, which can severely erode trust and create dissatisfaction. The emphasis on unanswered calls speaks to a systematic issue in customer response and engagement, where potential and existing clients feel neglected. Conversely, there are positive testimonials where customers praised the company for its workmanship, with specific mention of being under budget and timely repairs. The staff's professionalism and knowledge, especially Nicholas and Brittney, illuminated instances where commitment to customer service shone through, particularly in cases where refunds were extended for unnecessary charges. Such actions enhance trust and portray an image of integrity. However, these positive instances are juxtaposed with calls for caution regarding pricing practice. Several customers reported discrepancies between quoted prices and final charges, which can lead to resentment and distrust towards the company Read less