Bert Normans Plumbing

The reviews indicate a strong positive sentiment towards Bert Norman's Plumbing, particularly in the areas of service quality and technician professionalism. Customers frequently mention:Excellent Customer Service: Several reviews praised the staff for being friendly, attentive, and ensuring customer satisfaction through follow-up calls. The office staff, particularly Shannon and Lauren, received ... Read more

The reviews indicate a strong positive sentiment towards Bert Norman's Plumbing, particularly in the areas of service quality and technician professionalism. Customers frequently mention:Excellent Customer Service: Several reviews praised the staff for being friendly, attentive, and ensuring customer satisfaction through follow-up calls. The office staff, particularly Shannon and Lauren, received commendations for their efficiency and helpfulness.Professional and Skilled Technicians: Reviewers highlighted the technicians' punctuality, professionalism, and expertise. Many noted that the technicians took the time to explain the issues they encountered and the solutions proposed, which instilled confidence in the service provided. Specific mentions of individual technicians like Kris and Jason contributed to this perception.Emergency Response: Many customers appreciated the company's ability to respond quickly to plumbing emergencies, often on short notice or during off-hours. This feature appears to set Bert Norman's apart from competitors who could not meet similar urgent requests.Quality of Work: Customers frequently praised the thoroughness and effectiveness of the repairs, even in challenging situations with older plumbing systems. Many felt reassured knowing the technicians properly addressed complex plumbing issues. However, some common criticisms surfaced:High Prices: The feedback consistently touched on the perceived high cost of services. Several customers felt the charges, especially for emergency calls or routine tasks, were exorbitant. Comparisons to prior plumbing costs further emphasized this concern. Such pricing issues appeared to affect the overall satisfaction for some customers, leading to mentions of shopping around for better rates in the future.Expectations vs. Reality: There were instances where the final costs exceeded earlier estimates or expectations, leading to customer dissatisfaction and feelings of being upsold or taken advantage of. In conclusion, while Bert Norman's Plumbing is recognized for its exceptional service and professional demeanor, it faces challenges concerning pricing transparency and customer perceptions of cost-effectiveness. The overall sentiment remains positive, underlined by a strong commitment to customer service and quality work. Read less