Bell-Reeves Elec Plbg & Ac

The reviews reveal a complex picture of Bell-Reeves Elec Plbg & Ac's service quality. A substantial number of customers felt that the company engaged in price gouging, citing specific instances where quoted prices differed dramatically from final bills. The dissatisfaction often stemmed from not only the pricing but also the quality of work provided. Common issues included improper installations, ... Read more

The reviews reveal a complex picture of Bell-Reeves Elec Plbg & Ac's service quality. A substantial number of customers felt that the company engaged in price gouging, citing specific instances where quoted prices differed dramatically from final bills. The dissatisfaction often stemmed from not only the pricing but also the quality of work provided. Common issues included improper installations, such as a badly installed shower cartridge leading to further problems, as well as the installation of a water heater that caused damage to a customer's cabinet. Several customers expressed frustration with the follow-up service, noting a lack of communication and responsiveness from the company after their initial complaints. This has led to feelings of mistrust and disappointment in the reliability of their results. Reviews cited instances where customers were left with unfinished work and unresolved issues, like warm water from a newly installed heater and damaged property, which further exacerbated their dissatisfaction. Conversely, a minority of reviews contrasted these negative experiences with praise for professionalism, timeliness, and quality service in installation jobs, such as the installation of ceiling fans and light fixtures. These clients noted that the work was completed on time and cleaned up afterward, suggesting a perception of high-quality service in specific cases, albeit at a premium price point. Overall, the reviews for Bell-Reeves Elec Plbg & Ac showcase a significant disparity in customer satisfaction, with a notable number of clients dissatisfied due to apparent overpricing, inadequate follow-up service, and varied quality in workmanship. That said, a smaller subset of clients did report positive interactions, indicating the potential for high-quality service under certain circumstances. Read less