Overview of Company Customer Sentiment Analysis in May
All three reviews are uniformly negative and describe serious failures across every dimension. Professionalism is critically damaged by documented no-shows, repeated lying to customers, and complete abandonment of active job sites. Project completion is catastrophically poor — one job left an open permit unresolved, another left a 4-foot hole in the yard with raw sewage unaddressed for days, and... Read more
All three reviews are uniformly negative and describe serious failures across every dimension. Professionalism is critically damaged by documented no-shows, repeated lying to customers, and complete abandonment of active job sites. Project completion is catastrophically poor — one job left an open permit unresolved, another left a 4-foot hole in the yard with raw sewage unaddressed for days, and a third required a full month overrun plus follow-up repairs by a different contractor. Experience scores marginally above zero only because some work was physically attempted, but reversed hot/cold plumbing lines, a non-functional bathtub drain, and work requiring complete redoing by others indicate severely deficient technical skill. Pricing received a single mention of post-quote nickel-and-diming, earning a near-zero score with limited confidence. Read less