A Rooter

The reviews collectively highlight two main aspects of customer experience: service quality and pricing. On the quality front, Saul emerges as a standout technician, with most reviews commending his professionalism, knowledge, and customer care. Customers consistently describe him as helpful, conscientious, and dedicated, appreciating his ability to resolve plumbing issues effectively, sometimes e... Read more

The reviews collectively highlight two main aspects of customer experience: service quality and pricing. On the quality front, Saul emerges as a standout technician, with most reviews commending his professionalism, knowledge, and customer care. Customers consistently describe him as helpful, conscientious, and dedicated, appreciating his ability to resolve plumbing issues effectively, sometimes even addressing unexpected problems without increasing the initial cost. Reviewers express high levels of satisfaction with the thoroughness and cleanliness of his work, which contributed significantly to their positive experiences. However, pricing issues arise prominently in the critiques. A couple of reviewers felt the charges were excessively high, especially given the duration of the service. One customer specifically mentioned they felt taken advantage of during a time-sensitive situation, while another felt that the repair works should have cost less than what they were charged. This divide indicates that while some customers found the pricing reasonable, especially given the circumstances of their plumbing needs, others felt discontented and perceived a lack of transparency in billing practices. Additionally, the company Read less