MB Kitchens and Countertops

The recent reviews for MB Kitchens and Countertops indicate a largely negative sentiment. Customers expressed significant dissatisfaction with the quality of workmanship, integrity, and reliability of the company. Specific complaints included poor installation of kitchen cabinets, damage to materials, and unprofessional behavior from staff. Instances of missed appointments and lack of communicatio... Read more

The recent reviews for MB Kitchens and Countertops indicate a largely negative sentiment. Customers expressed significant dissatisfaction with the quality of workmanship, integrity, and reliability of the company. Specific complaints included poor installation of kitchen cabinets, damage to materials, and unprofessional behavior from staff. Instances of missed appointments and lack of communication further exacerbated customer frustration. Collectively, the feedback suggests a troubling pattern of dishonesty and subpar service. In-depth Analysis: The reviews predominantly highlight negative experiences associated with MB Kitchens and Countertops. A common theme is the poor craftsmanship reported by multiple customers, particularly concerning the installation of kitchen cabinets, which were described as unlevel and damaged. One reviewer specifically pointed out issues with the installer, mentioning their failure to complete the job and leaving multiple items in a damaged state. Additionally, customer service issues are significant, with reports of missed appointments and lack of communication. One reviewer noted that they rearranged their schedule for a meeting with the contractor, who failed to show up without prior notice, reflecting poorly on the company's reliability. The mention of dishonesty, particularly in relation to one installer who is accused of stealing money, also casts a shadow over the company's reputation. Overall, the sentiments expressed in these reviews illustrate a critical need for MB Kitchens and Countertops to address both their service quality and customer relationship management to win back trust and improve their standing in the industry. Read less