Charlie Swain Plumbing

Timeliness and Responsiveness: Several customers praised Charlie Swain Plumbing for their quick response times, particularly when dealing with urgent plumbing issues. Instances of prompt service within a few hours of a call were frequently mentioned as impressive, leading to several recommendations. However, contrasting reviews indicated significant delays and a lack of follow-up when appointments... Read more

Timeliness and Responsiveness: Several customers praised Charlie Swain Plumbing for their quick response times, particularly when dealing with urgent plumbing issues. Instances of prompt service within a few hours of a call were frequently mentioned as impressive, leading to several recommendations. However, contrasting reviews indicated significant delays and a lack of follow-up when appointments were missed or rescheduling was needed, causing frustration for customers.Quality of Work: Reviews often highlighted the skill and efficiency of some technicians, with customers reporting successful fixes and satisfactory outcomes, leading to respectful recommendations. Conversely, there were complaints about poor workmanship, particularly regarding unresolved issues following visits, leading to additional costs with other plumbing services that were able to rectify the problems effectively.Customer Service: The customer service aspect of Charlie Swain Plumbing garnered substantial criticism. Many reviews reflected negative experiences with dispatchers or front office staff, particularly regarding communication delays and perceived rudeness. On the other hand, certain interactions with technicians were described positively, with some technicians being noted for their friendliness and professionalism. This discrepancy indicates variability in service attitudes across the company.Pricing Issues: Pricing was another contentious point; many customers noted fair pricing for the work completed, especially in emergencies. Some customers, however, reported feeling overcharged or misled about the costs associated with services, mentioning sudden price increases or charges for service calls without satisfactory resolution of their issues.Trust and Reliability: Trust emerged as a significant theme, with many customers indicating a feeling of betrayal or dissatisfaction when they felt the company was not transparent about service needs or pricing. Notably, some reviews mentioned incidents where technicians failed to perform adequate checks or incorrectly diagnosed problems, leading to customers feeling skeptical about the company Read less