Plumber Mike

The recent reviews of Plumber Mike's reflect a polarized response from customers, featuring both highly positive and distinctly negative experiences. Positive reviews consistently highlight the following:Professionalism and Work Quality: Many customers noted the professionalism of Mike and his crew, with specific praise for their punctuality, efficiency, and dedication to completing jobs as prom... Read more

The recent reviews of Plumber Mike's reflect a polarized response from customers, featuring both highly positive and distinctly negative experiences. Positive reviews consistently highlight the following:Professionalism and Work Quality: Many customers noted the professionalism of Mike and his crew, with specific praise for their punctuality, efficiency, and dedication to completing jobs as promised. Positive sentiment often included phrases like "quick," "great job," and "highly recommended."Competitive Pricing: Several reviewers appreciated the reasonable pricing relative to competitors, with specific instances where customers indicated significant savings on large plumbing jobs, such as septic to sewer hookups and replacements of cast-iron pipes.Positive Customer Interactions: Instances where Mike personally engaged with customers were particularly noted, with many citing his genuine concern, willingness to ensure satisfaction, and helpfulness throughout projects. This personal touch seems to leave a lasting positive impression. Conversely, negative feedback clusters around several key issues:Perceived Dishonesty and Overcharging: A recurring theme among critical reviews is the feeling of being overcharged or misled, particularly regarding the pricing of parts or services. Customers felt that they were sold lower-quality products at inflated prices, leaving them feeling scammed and dissatisfied.Quality Control Issues: Some reviews pointed to unfinished jobs or lack of proper cleanup after work was completed, notably mentioning electrical wiring and structural issues that raised safety concerns post-service.Communication Problems: Reports of poor communication and responsiveness from management when addressing complaints or clarifying the pricing structure were prevalent. Customers expressed frustration over unanswered emails and unprofessional behavior from the staff when issues arose. In summary, while Plumber Mike's has a solid base of satisfied customers who highlight his professionalism and fair pricing, systemic issues regarding communication, transparency, and service quality leave a considerable segment of their clientele feeling discontented. This duality suggests the need for the company to tighten internal controls and improve customer service practices to ensure more consistent outcomes. Read less