Living Water Plumbing Service

The customer expresses deep frustration stemming from a significant issue: a water heater that has been malfunctioning since its installation. The persistent odor emanating from the hot water has understandably caused distress and dissatisfaction. Despite the warranty coverage, the customer's attempts to seek assistance through both the company and the warranty provider have led to no resolution, ... Read more

The customer expresses deep frustration stemming from a significant issue: a water heater that has been malfunctioning since its installation. The persistent odor emanating from the hot water has understandably caused distress and dissatisfaction. Despite the warranty coverage, the customer's attempts to seek assistance through both the company and the warranty provider have led to no resolution, only increasing their sense of helplessness. Common findings from the review indicate a potential pattern of poor customer service, particularly in terms of responsiveness and resolution of concerns. The lack of communication from Living Water Plumbing Service suggests a gap in customer support that detracts from customer trust and satisfaction. This situation highlights a critical area for improvement in how the company handles after-sales service and customer grievances. Overall, the sentiment reflects a crucial need for better customer engagement and accountability in addressing issues post-installation. Read less