Overview of Company Customer Sentiment Analysis in January
The reviews for JEND Plumbing Contractors reflect a highly negative sentiment, with customers expressing dissatisfaction regarding the quality of work and reliability of service. Common themes include incomplete repairs, unresponsiveness, and a lack of professionalism, leading to frustration and disappointment among clients. The inability to follow through on commitments and the poor handling of j... Read more
The reviews for JEND Plumbing Contractors reflect a highly negative sentiment, with customers expressing dissatisfaction regarding the quality of work and reliability of service. Common themes include incomplete repairs, unresponsiveness, and a lack of professionalism, leading to frustration and disappointment among clients. The inability to follow through on commitments and the poor handling of jobs have resulted in a loss of trust, making several customers reluctant to recommend the company. Read less
Overview of Company Customer Sentiment Analysis in January
The feedback reveals several consistent issues with JEND Plumbing Contractors. Firstly, the quality of work appears to be subpar; customers have reported unresolved plumbing issues that were supposed to be fixed after payment. For instance, one customer experienced ongoing problems with a kitchen sink installation, alongside concerns over an improperly installed shower arm extension, which remaine... Read more
The feedback reveals several consistent issues with JEND Plumbing Contractors. Firstly, the quality of work appears to be subpar; customers have reported unresolved plumbing issues that were supposed to be fixed after payment. For instance, one customer experienced ongoing problems with a kitchen sink installation, alongside concerns over an improperly installed shower arm extension, which remained too short and was reported as left loose. This signifies a lack of attention to detail and care in the execution of plumbing jobs. Additionally, multiple reviewers mentioned the company's lack of reliability and communication. One reviewer detailed a scheduled appointment that the contractor failed to honor, indicating a problematic pattern of no-shows and unresponsiveness when attempts were made to follow up. This has led to increased frustration among customers, who felt abandoned after having paid a significant amount for services that were not delivered. Furthermore, issues regarding the handling of business operations have surfaced, including delayed job completions and difficulties in securing refunds for uncompleted work. One significant concern involved a customer who had to hire another company to finish a remodeling job because JEND did not return to complete the work after receiving a deposit. Overall, the combination of poor service delivery, unreliable communication, and inadequate professionalism has resulted in a decidedly negative view of JEND Plumbing Contractors. These factors are likely to deter potential customers from engaging their services in the future. Read less
Write a Reviews
Add Photo
Share
Save
Follow