Du-All Sewer & Drain

The reviews for Du-All Sewer & Drain overwhelmingly express a negative sentiment. Customers frequently cite poor service, high costs, and unprofessional behavior from staff, especially citing a lack of accountability and responsiveness when issues arise. While a few reviews mentioned satisfactory service from specific technicians, they are eclipsed by numerous complaints about inflated prices, ina... Read more

The reviews for Du-All Sewer & Drain overwhelmingly express a negative sentiment. Customers frequently cite poor service, high costs, and unprofessional behavior from staff, especially citing a lack of accountability and responsiveness when issues arise. While a few reviews mentioned satisfactory service from specific technicians, they are eclipsed by numerous complaints about inflated prices, inadequate repairs, and rude customer service, particularly from management. Overall, the sentiment leans heavily towards dissatisfaction, with many reviewers advising others to avoid using this company. In-depth sentiment analysis reveals several recurring themes among the reviews. The predominant issue raised is the perceived overcharging for services or repairs, with many customers feeling that they were misled about the necessity and costs of the work being performed. For instance, customers reported being quoted exorbitant prices, only to find significantly lower costs from competing companies after seeking second opinions. Additionally, reviewers frequently noted the unprofessional behavior of staff, particularly mentioning a manager named Abe, who received harsh criticism for his rude demeanor and dismissive attitude toward customer concerns. Multiple customers experienced delays, lack of necessary tools or parts, and failure to complete jobs correctly, leading to additional inconveniences. Reports of poor communication, missed appointments, and inadequate follow-ups were common complaints. A smaller number of reviews did provide positive experiences, particularly highlighting the performance of specific technicians. However, the overall narrative suggests a pattern of dissatisfaction, frustration with staff management, and a lack of reliability from the company as a whole. Many customers vow not to return or recommend Du-All, and some indicated intentions to escalate their complaints to better business organizations. Read less