Wilson One Touch Plumbing

The review indicates a clear negative sentiment regarding Wilson One Touch Plumbing, stemming from two main issues: pricing and customer interaction. Chet's experience highlights frustration over the cost structure, specifically the trip fee and the installation charges, which he found excessive. The response from the owner, which was perceived as defensive and indignant, further exacerbated the c... Read more

The review indicates a clear negative sentiment regarding Wilson One Touch Plumbing, stemming from two main issues: pricing and customer interaction. Chet's experience highlights frustration over the cost structure, specifically the trip fee and the installation charges, which he found excessive. The response from the owner, which was perceived as defensive and indignant, further exacerbated the customer's dissatisfaction, leading to a loss of trust in the company. Common themes emerging from this single review include dissatisfaction with customer service responsiveness and perceived pricing fairness. The reviewer seeks transparency and reasonable explanations regarding service costs, hinting that such engagements are pivotal for customer retention. Additionally, the reviewer Read less