Southern Escapes

The reviews reveal a significant divide in sentiment regarding the services provided by Southern Escapes.Negative Feedback on Maintenance Services: Several reviewers reported inadequate cleaning of pools, specifically noting persistent issues such as green algae. This dissatisfaction was compounded by perceived poor communication and accountability from both the team and the owner. One reviewer me... Read more

The reviews reveal a significant divide in sentiment regarding the services provided by Southern Escapes.Negative Feedback on Maintenance Services: Several reviewers reported inadequate cleaning of pools, specifically noting persistent issues such as green algae. This dissatisfaction was compounded by perceived poor communication and accountability from both the team and the owner. One reviewer mentioned being gaslighted when raising concerns, indicating a lack of trust and a frustrating experience with customer service. The mention of being denied a request for a different service technician further adds to feelings of dissatisfaction and helplessness among clients responsible for maintaining guest-ready properties.Positive Feedback on Pool Construction: In stark contrast, the reviews pertaining to pool construction services were overwhelmingly positive. Clients praised the professional approach of the team, particularly Mike Troiano, citing effective communication and quality workmanship. They appreciated the collaborative effort involved in the construction and landscaping, emphasizing a smooth process despite minor hiccups. The proactive request for customer feedback upon completion highlights a commitment to improving service offerings.Inconsistency in Customer Experience: The distinction between the maintenance and construction services indicates a potential inconsistency within the company regarding service quality. While some customers enjoyed a seamless and professional experience in pool construction, others faced significant challenges and dissatisfaction in the maintenance phase. This inconsistency may affect overall brand perception and can lead to a divided customer base.Customer Service Concerns: Frequent mentions of communication issues, including unanswered calls and vague responses, also emerged. Customers expected timely updates regarding repairs and services but instead encountered a lack of responsiveness, which has led to heightened frustration. In conclusion, while Southern Escapes excels in new pool construction, the maintenance aspect shows critical weaknesses that need addressing to enhance overall customer satisfaction and reliability. The company would benefit from focusing on improving communication protocols and accountability standards in maintenance services to unify the customer experience across all offerings. Read less