Snyder Air Conditioning, Plumbing & Electric

The reviews highlight several key themes and sentiments reflecting customer interactions with Snyder Air Conditioning, Plumbing & Electric.Customer Service and Responsiveness: Many customers appreciated the fast responses and availability of technicians. Positive experiences were noted with technicians like Chester, who were described as knowledgeable and helpful. Quick diagnoses and installations... Read more

The reviews highlight several key themes and sentiments reflecting customer interactions with Snyder Air Conditioning, Plumbing & Electric.Customer Service and Responsiveness: Many customers appreciated the fast responses and availability of technicians. Positive experiences were noted with technicians like Chester, who were described as knowledgeable and helpful. Quick diagnoses and installations were frequently lauded, creating an impression of a highly responsive service.Quality of Work: Reviews indicate that when service problems arose, particularly with air conditioning units, technicians who responded promptly and fixed issues effectively were praised. However, there are mixed sentiments about the quality of service, as some customers expressed dissatisfaction with the lack of communication, such as not being informed about the work being done or charges before signing invoices.Pricing Issues: There is a significant concern about pricing transparency among customers. While some expressed satisfaction with competitive pricing (e.g., lower Freon filling costs), other reviews pointed out unexpectedly high charges for certain services and the frustration of not receiving upfront quotes. This inconsistency in pricing experiences appears to affect customer trust.Professionalism and Communication: Reviews presented a sharp divide in perceptions of professionalism. While some customers praised technicians for their thorough work, others described negative encounters with specific technicians, citing a lack of professionalism and communication. Issues like the failure to knock before starting work or leaving unsafe conditions (exposed wires) were particularly alarming for clients.Product Performance and Reliability: Positive sentiments regarding the performance of newly installed units were shared, with customers noting the comfort offered by effective AC systems. In contrast, issues with existing units led to disappointment and a lack of confidence in long-term reliability. In conclusion, while many customers report favorable encounters that led them to recommend Snyder Air Conditioning, Plumbing & Electric, notable negatives Read less