Premier Plumbing & Leak Detection

Premier Plumbing and Leak Detection has a deeply troubled review profile across all four scored dimensions. Professionalism is severely undermined by a persistent pattern of no-shows, broken promises, failure to return calls, after-hours bait-and-switch charges, and at least one allegation of employee theft — with only a small minority of reviews praising individual technicians as polite or frie... Read more

Premier Plumbing and Leak Detection has a deeply troubled review profile across all four scored dimensions. Professionalism is severely undermined by a persistent pattern of no-shows, broken promises, failure to return calls, after-hours bait-and-switch charges, and at least one allegation of employee theft — with only a small minority of reviews praising individual technicians as polite or friendly. Pricing is a major liability: multiple reviewers explicitly describe being charged triple market rates, undisclosed fees (credit card surcharges, camera fees), overtime charges applied without consent, and final bills far exceeding quotes. Project completion is the weakest area in practice: numerous reviews describe incomplete repairs, abandoned jobs, damage caused by faulty workmanship left unaddressed, promises to return that were never honored, and at least one case of a slab leak repair that worsened the situation. Experience scores marginally higher only because a handful of older and recent reviews describe competent individual technicians, but this is heavily offset by multiple accounts of incorrect diagnoses, shoddy installations, reversed hot/cold lines, uninsulated attic pipes, and a failed leak detection that missed the actual leak entirely. The overall picture is of a company with serious, systemic operational and quality failures. Read less