Premier Plumbing & Leak Detection

Mixed Service Quality: There are polar experiences reported regarding the quality of service. While some customers commend the swift identification and resolution of plumbing issues, like fixing leaks quickly, many others describe insufficient repairs and recurring problems after service. For example, a customer mentioned a leaky bathtub faucet not being resolved and eventually leaking again short... Read more

Mixed Service Quality: There are polar experiences reported regarding the quality of service. While some customers commend the swift identification and resolution of plumbing issues, like fixing leaks quickly, many others describe insufficient repairs and recurring problems after service. For example, a customer mentioned a leaky bathtub faucet not being resolved and eventually leaking again shortly after service.Customer Communication Breakdown: A consistent theme across reviews is poor communication from the company. Multiple reviewers reported long wait times for callbacks, and unfulfilled promises concerning arrival times and follow-ups. This gap in communication led to several negative experiences, increasing customer frustration and disappointment.Workmanship Concerns: Numerous reviews pointed out dissatisfaction with the quality of work performed by Premier Plumbing. Customers recounted experiences of poorly executed jobs resulting in further damage, leading to additional costs for repairs. Instances of emergency shut-off valves placed outside the front entrance, or significant water damage caused by unprofessional plumbing, are noted as particularly egregious.Cost Issues: Several reviews reflected dissatisfaction with pricing, indicating that customers felt overcharged relative to the value of service delivered. Discrepancies in quoted prices versus final charges led to feelings of being misled. The overall sentiment is that while some services may be delivered promptly, they often come at a high financial cost with unclear billing practices.Customer Support: Customer support appears to be a significant issue, with many reviewers commenting on the lack of response or resolution when needing follow-up on unresolved issues or concerns related to service quality. The company Read less