Kempton & Self Plumbing Services

The overall sentiment surrounding Kempton & Self Plumbing Services is mixed, highlighting a disconcerting dichotomy between quality customer service and perceived high costs. Many customers laud the company for its reliable and punctual service, with specific praise for the professionalism and courteousness of its team. Numerous reviews reflect satisfaction with the quality of work and effective c... Read more

The overall sentiment surrounding Kempton & Self Plumbing Services is mixed, highlighting a disconcerting dichotomy between quality customer service and perceived high costs. Many customers laud the company for its reliable and punctual service, with specific praise for the professionalism and courteousness of its team. Numerous reviews reflect satisfaction with the quality of work and effective communication. However, there is a notable portion of frustrated customers expressing dissatisfaction primarily related to pricing, perceived overcharging, and billing issues. Some reviews recount experiences where customers felt they were upsold on unnecessary services. These conflicting sentiments suggest that while many appreciate the high standard of service, there are significant concerns regarding pricing transparency and customer treatment. Read less