ELGE Plumbing & Drain Cleaning

The reviews indicate a general dissatisfaction with ELGE Plumbing & Drain Cleaning's handling of emergency situations. One reviewer highlights their skills in commercial plumbing and reaffirms their expertise with water heaters and boilers, suggesting a level of professionalism in their technical services. However, the theme of poor communication is prominent in the negative reviews; a reviewer re... Read more

The reviews indicate a general dissatisfaction with ELGE Plumbing & Drain Cleaning's handling of emergency situations. One reviewer highlights their skills in commercial plumbing and reaffirms their expertise with water heaters and boilers, suggesting a level of professionalism in their technical services. However, the theme of poor communication is prominent in the negative reviews; a reviewer recounts an experience where, despite advertised 24-hour service, they were left without a response for over 24 hours during an emergency. This lack of responsiveness and ineffective communication has prompted a reviewer to abandon the company entirely, emphasizing a need for potential customers to consider alternatives for emergency plumbing needs. The juxtaposition of quality service in specific areas against a backdrop of inadequate customer support creates an overall sentiment that suggests while ELGE can deliver in technical aspects, their customer service requires significant enhancement to build and maintain customer loyalty. Read less