Duck Drainage & Foundations

The first review portrays Duck Drainage & Foundations as a company that delivers exceptional service and results. The customer underscores a successful remediation of flooding issues, detailing extensive work done to protect their home. Expressions of trust and satisfaction are very clear, especially as the reviewer, a Realtor with 20 years of experience, feels confident recommending the company t... Read more

The first review portrays Duck Drainage & Foundations as a company that delivers exceptional service and results. The customer underscores a successful remediation of flooding issues, detailing extensive work done to protect their home. Expressions of trust and satisfaction are very clear, especially as the reviewer, a Realtor with 20 years of experience, feels confident recommending the company to others. The positive mention of aesthetic improvements alongside functional fixes further enhances the company's reputation as thorough and customer-oriented. Conversely, the second review highlights critical issues related to communication and follow-through. Despite having engaged Duck Drainage & Foundations for a pressing issue, the reviewer faced continuing problems with water leakage and, significantly, reported that their inquiries went unanswered following the job. This lack of responsiveness led to feelings of frustration and dissatisfaction, as the substantial $1,300 expense did not yield the required results. Common themes in the reviews point toward the potential strength of Duck Drainage & Foundations in executing major tasks effectively, likely underlining the skills of personnel such as Nathan, who demonstrated professionalism and commitment during the scoped work. However, the contrasting experience of poor communication and support in the follow-up phase suggests areas for significant improvement. Ensuring that clients receive prompt replies and resolutions to outstanding issues may help bolster the company Read less