Pro Quality Plumbing

Positive Customer Experiences: - A significant number of reviews highlight the expertise and professionalism of the plumbers, especially Frank, who is frequently mentioned for his promptness, knowledgeable service, and friendliness. Many customers shared their satisfaction with the quality of work and the attentive nature of the team throughout the process. - Reviewers consistently praised t... Read more

Positive Customer Experiences: - A significant number of reviews highlight the expertise and professionalism of the plumbers, especially Frank, who is frequently mentioned for his promptness, knowledgeable service, and friendliness. Many customers shared their satisfaction with the quality of work and the attentive nature of the team throughout the process. - Reviewers consistently praised the company for its quick response times, with many noting that they were able to receive service on the same day or within very short timeframes, which is critical in plumbing emergencies. - Many customers appreciated the clear communication throughout the plumbing services, including detailed explanations of problems and thorough discussions of costs and service options, which enhanced their trust in the service provided.Pricing Concerns: - While many customers were satisfied with the pricing, there are multiple complaints about the high charges for emergency services and the perception of overpricing for specific repairs, especially when compared to alternative solutions discovered independently by customers after service calls. - Some reviews specified that customers felt misled by the lack of upfront estimates and high final costs, causing frustration and dissatisfaction. Several customers felt that the response from the company regarding price inquiries lacked adequate explanation and left them feeling undervalued when trying to understand billing.Service Quality and Follow-Up: - The reviews generally highlight the thoroughness of jobs completed, particularly mentioning how technicians returned for follow-ups or provided additional guidance post-service, enhancing customer trust and perceived service quality. However, some reviews indicate communication breakdowns about follow-up care or project timelines, leading to frustration among customers awaiting longer-term resolutions.Consistency of Service: - The company has shown an ability to handle various plumbing issues well, receiving commendations for handling urgent repairs effectively while also being capable of more complex installations. However, there were mentions of variability in responses or follow-up service in certain situations, suggesting the need for improved consistency in communication and service execution.Overall Recommendation: - Despite some pricing complaints, the majority of the sentiment appears to be in favor of Pro Quality Plumbing, encouraging potential customers to use their services. Positive referrals from satisfied customers contribute heavily to the company Read less