Kenneth Cutlip Plumbing

The reviews for Kenneth Cutlip Plumbing portray a mixed sentiment, revealing both strong loyalty from satisfied customers and significant dissatisfaction from others. - Positive Sentiments: - Several customers expressed deep appreciation for the consistency and quality of service provided by Kenneth Cutlip Plumbing over many years. Phrases like "outstanding work" and "the best" demonstrate str... Read more

The reviews for Kenneth Cutlip Plumbing portray a mixed sentiment, revealing both strong loyalty from satisfied customers and significant dissatisfaction from others. - Positive Sentiments: - Several customers expressed deep appreciation for the consistency and quality of service provided by Kenneth Cutlip Plumbing over many years. Phrases like "outstanding work" and "the best" demonstrate strong endorsements and trust from long-term clients. - Reviews frequently highlight their punctuality and professionalism, with customers noting the friendly demeanor of both office and service staff. The company's ability to respond quickly to plumbing issues is consistently commended, particularly as a contrast to previous experiences with other service providers. - The sentiment of reliability is echoed, specifically regarding established customers who have had longstanding relationships with the business and recommend it to others. - Negative Sentiments: - On the other hand, some reviews denote troubling experiences, particularly concerning customer service perceptions during after-hours calls. One noted that the technician arrived without the necessary tools, culminating in an unsatisfactory and costly experience. This indicates a lack of preparedness that disappointed the customer. - Certain complaints expressed feelings of being overcharged, especially towards senior citizens. One reviewer voiced strong dissatisfaction with the service they received related to a hot water heater replacement that was deemed unnecessary after further inspection. - Customers who encountered the business for the first time, particularly during urgent after-hours scenarios, reported feeling taken advantage of, leading to a vocal reluctance to use the services again. The balance of overwhelmingly positive reviews against the minority of negative feedback suggests that while Kenneth Cutlip Plumbing enjoys a strong reputation among loyal customers, there are critical issues to address regarding service transparency, especially when it comes to pricing and after-hours service practices. Read less