Rooter Sewer Drain Man

The majority of reviews praise Eddie and his team for professionalism, responsiveness, and technical knowledge, with multiple reviewers highlighting his ability to diagnose problems quickly and communicate clearly throughout the process. However, one detailed and credible 1-star review significantly tempers the scores across all dimensions, describing a situation where the contractor ignored the c... Read more

The majority of reviews praise Eddie and his team for professionalism, responsiveness, and technical knowledge, with multiple reviewers highlighting his ability to diagnose problems quickly and communicate clearly throughout the process. However, one detailed and credible 1-star review significantly tempers the scores across all dimensions, describing a situation where the contractor ignored the customer's informed recommendation, performed ineffective work twice at high cost, refused to listen, and was dismissive — raising serious concerns about honesty, communication, and job completion. Pricing scores are pulled down by the same negative review, which describes nearly $700 spent on repeated ineffective snaking when a jet wash was recommended from the outset. The majority of positive reviews are older than 12 months, with only one review from the past 12 months, which limits confidence in the contractor's current performance. Overall, the pattern suggests a contractor with genuine skill but inconsistent professionalism and a documented instance of poor judgment and customer mistreatment. Read less