Overview of Company Customer Sentiment Analysis in May
The reviews for this contractor paint a predominantly negative picture across nearly all dimensions. Professionalism is severely damaged by multiple accounts of unanswered calls, a manager shouting at and hanging up on a customer, and a 12-hour non-response to a plumbing emergency advertised as 24/7 service. Project completion is similarly poor, with reviews describing incomplete repairs, parts ne... Read more
The reviews for this contractor paint a predominantly negative picture across nearly all dimensions. Professionalism is severely damaged by multiple accounts of unanswered calls, a manager shouting at and hanging up on a customer, and a 12-hour non-response to a plumbing emergency advertised as 24/7 service. Project completion is similarly poor, with reviews describing incomplete repairs, parts never ordered, follow-through failures, and one account of extensive damage to a home caused by improperly secured work costing the customer $25,000–$30,000. Pricing received a slightly higher score due to one positive mention of inexpensive service, but is offset by a complaint about a $110 charge for a one-minute visit that yielded no resolution. The two positive reviews do highlight some genuine capability and timeliness, but they are outnumbered and outweighed by the volume and severity of the negative accounts. Read less