The review reflects a negative sentiment towards New Start Remodeling, highlighting issues with punctuality and reliability. The reviewer expressed frustration due to a significant delay in the company's arrival for an estimated appointment, indicating a lack of professionalism and respect for the customer's time.
The review specifically points out the company's failure to arrive on time for a scheduled estimate, which can be considered a critical aspect of customer service in the remodeling industry. The sentiment indicated is primarily negative, revolving around disappointment and a lack of trust. This issue of lateness could be a recurring theme if additional reviews share similar experiences. The review... Read more
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