Infinity Plumbing

The reviews provided for Infinity Plumbing depict a company that generally excels in delivering professional plumbing services while fostering strong relationships with customers. A significant number of reviewers praised the professionalism and timeliness of the service, specifically highlighting the efficiency of their installation crew. The ability to break down estimates into understandable se... Read more

The reviews provided for Infinity Plumbing depict a company that generally excels in delivering professional plumbing services while fostering strong relationships with customers. A significant number of reviewers praised the professionalism and timeliness of the service, specifically highlighting the efficiency of their installation crew. The ability to break down estimates into understandable segments was also a recurring positive theme, suggesting that Infinity Plumbing prioritizes transparency in their pricing. Customer comments emphasize the importance of the friendly demeanor displayed by both the office staff and the installation crew, suggesting an atmosphere of professionalism combined with a familial touch. The positive reinforcement of their reputation as a family-owned business appears to resonate well with clients, further enhancing their appeal. However, it is worth noting that not all feedback was entirely positive. One customer's report of overpaying due to a clerical error illuminated a significant concern regarding customer service and communication. The review hinted at a lack of responsiveness when addressing financial queries, potentially pointing to a gap in their after-service support. This instance of being "ghosted" indicates an area where Infinity Plumbing could improve their customer relationship management to ensure that all client concerns, particularly related to financial matters, are promptly addressed. Overall, while the sentiment is predominantly favorable, and many reviewers expressed loyalty and intent to hire Infinity Plumbing again, addressing the issues related to responsiveness in rare negative scenarios could greatly enhance their overall customer experience and satisfaction. Read less