Ganz Plumbing

The reviews for Ganz Plumbing reveal a company that excels in customer service and responsiveness, especially during emergencies. Several customers praised the friendly interactions with the staff, specifically mentioning the receptionist Rosemary and the technicians like Kevin and Allan for their professionalism and efficiency. Quick service turnaround times and fairness in pricing for straightfo... Read more

The reviews for Ganz Plumbing reveal a company that excels in customer service and responsiveness, especially during emergencies. Several customers praised the friendly interactions with the staff, specifically mentioning the receptionist Rosemary and the technicians like Kevin and Allan for their professionalism and efficiency. Quick service turnaround times and fairness in pricing for straightforward plumbing tasks garnered positive remarks from a significant portion of customers. However, there are substantial grievances around pricing practices and the company's accountability. Multiple reviewers voiced concerns over convoluted pricing structures that left them confused, often feeling that they were charged exorbitantly for certain tasks compared to industry standards. A particularly alarming account detailed a dangerous installation mistake leading to a fire, which the company was reportedly unwilling to take responsibility for, leading to fears regarding safety and trustworthiness in their work. The mixed feedback illustrates a stark divide: some customers felt relieved and satisfied with the service, while others left feeling cheated or disregarded, particularly regarding pricing policies and customer support post-incident. Many review patterns suggest that while certain staff provide exceptional service, management and oversight in more substantial and emergency cases may need to be reevaluated for consistent quality and accountability. Overall, while Ganz Plumbing has some loyal advocates due to its customer service, potential clients are advised to proceed cautiously, particularly regarding understanding costs and the company's response to safety issues. Read less