EH Whitson

A deeper review of the customer feedback reveals a mixture of optimistic experiences and severe discontent. Key themes identified in the analysis include:Service Promptness and Technician Professionalism: A portion of reviewers appreciated E.H. Whitson for their quick response and professionalism, especially in urgent scenarios like electrical failures and gas leaks. Technicians were often describ... Read more

A deeper review of the customer feedback reveals a mixture of optimistic experiences and severe discontent. Key themes identified in the analysis include:Service Promptness and Technician Professionalism: A portion of reviewers appreciated E.H. Whitson for their quick response and professionalism, especially in urgent scenarios like electrical failures and gas leaks. Technicians were often described as knowledgeable and courteous, instilling confidence in their technical competencies.Customer Service and Communication Issues: A significant portion of the feedback highlighted poor customer service experiences. Multiple reviews indicated instances where customers felt neglected or unvalued, particularly regarding appointment scheduling and follow-ups. Complaints about unreturned calls, lack of communication about delays, and outright failures to show up for scheduled appointments are prevalent.Pricing Concerns and Perceived Overcharging: A recurring criticism involved revelations of unexpectedly high prices for services rendered. Customers reported feeling misled regarding free estimates that turned into fees and were particularly irked by what they perceived as price gouging on parts and labor. Instances of aggressive billing practices and lack of transparency in pricing were noted, leading to feelings of mistrust.Safety and Accountability: Some reviewers expressed serious concerns about safety practices, citing negligent behaviors during service calls, such as improper handling of equipment leading to hazardous situations (e.g., leaving gas leaks unaddressed or inadequate A/C installations). This raised significant alarms regarding the overall reliability of the technicians and the company Read less