Dascor Plumbing

Dascor Plumbing has received a mixed bag of feedback over the last month, highlighting its skilled and professional service alongside notable issues with customer service. Many customers commend the technicians for their efficient, knowledgeable service delivery, quick response times, and professionalism, often mentioning specific staff members like Dwayne, Connor, and Keith positively. On the fli... Read more

Dascor Plumbing has received a mixed bag of feedback over the last month, highlighting its skilled and professional service alongside notable issues with customer service. Many customers commend the technicians for their efficient, knowledgeable service delivery, quick response times, and professionalism, often mentioning specific staff members like Dwayne, Connor, and Keith positively. On the flip side, a significant number of reviews point out frustrations with communication, particularly related to customer service interactions over the phone where some customers described the staff as rude or dismissive. While the quality of plumbing work tends to receive high praise, concerns over pricing transparency and perceived high costs have also been a recurring theme. Overall, Dascor Plumbing seems to excel in workmanship but has a significant opportunity for improvement in customer-facing communication. Detailed Sentiment Analysis & Common Findings Dascor Plumbing continues to receive favorable remarks regarding its plumbing services. Several reviews highlight the efficiency and professionalism of their technicians, who are noted for their technical skills and attention to detail. Customers often find the technicians knowledgeable, friendly, and respectful of their homes, leading to a lot of repeat business and high recommendations. However, a substantial portion of feedback points toward poor customer service experiences specifically with front-line staff, such as initial responders to calls or emails. Reviews lament rudeness and a lack of professionalism during initial interactions, which unfortunately colors the overall experience for potential clients. This disconnect appears to have a lasting impact on perceptions of the company, as several users explicitly stated they would not recommend the service due to these interactions. Pricing seems to evoke mixed feelings as well; while many customers are satisfied with the quality of work relative to the cost, others express feeling that the services are overpriced or that the billing practices lack transparency. Moreover, instances where promised quotes turned into higher bills have left customers frustrated and reluctant to use Dascor again. Join the positive comments regarding specific technicians like Dwayne, Keith, and Connor and emphasize their contributions. Many reviews shared experiences that mentioned how these individual plumbers went above and beyond to address emergencies and offer prevention tips, reinforcing a positive image for the plumbing craftsmanship that Dascor represents. In summary, while Dascor Plumbing delivers on technical expertise and service quality, they are likely to see continued improvement opportunities in customer service interactions and pricing transparency that could help mitigate negative sentiments from prospective clients. Read less