Cape Plumbing

Cape Plumbing earns strong marks across all four dimensions based on a large and diverse review set spanning 2015–2024, with the majority of reviewers praising individual technicians by name for punctuality, communication, and courteous service. However, a meaningful cluster of negative reviews — including a detailed 1-star account of a failed whole-house repipe with 40+ wall cuts, a failed in... Read more

Cape Plumbing earns strong marks across all four dimensions based on a large and diverse review set spanning 2015–2024, with the majority of reviewers praising individual technicians by name for punctuality, communication, and courteous service. However, a meaningful cluster of negative reviews — including a detailed 1-star account of a failed whole-house repipe with 40+ wall cuts, a failed inspection, and unsecured pipes; a complaint about a technician who was rude and refused to honor a verbal scope agreement; and multiple reports of unprofessional phone interactions and no-shows — prevents any dimension from scoring in the high 80s or above. Pricing received the lowest score due to recurring complaints about above-market rates, a hidden estimate fee, and a marked-up garbage disposal, even though many satisfied customers acknowledged reasonable or competitive pricing. Project completion scores reflect both strong follow-through in most jobs and serious failures in at least two documented cases involving incomplete or defective work. Experience scores are buoyed by numerous specific, credible accounts of skilled diagnostics and problem-solving, tempered by at least two reviews describing technicians who lacked the tools or ability to complete the job. Read less