Bob Smith Plumbing

Bob Smith Plumbing receives overwhelmingly positive feedback across all four scored dimensions, with professionalism being the most frequently cited strength — punctuality, communication, courteous staff, and responsiveness are mentioned across dozens of reviews spanning nearly two decades. Project completion scores are very strong, with numerous reviewers describing complex tunneling and pipe r... Read more

Bob Smith Plumbing receives overwhelmingly positive feedback across all four scored dimensions, with professionalism being the most frequently cited strength — punctuality, communication, courteous staff, and responsiveness are mentioned across dozens of reviews spanning nearly two decades. Project completion scores are very strong, with numerous reviewers describing complex tunneling and pipe replacement jobs completed on time, within scope, and with proper permits and inspections. Experience and technical skill are consistently praised, particularly for specialized hydro-excavation and cast iron pipe replacement work, with multiple reviewers noting that the company solved problems others could not. Pricing is generally described as fair and transparent, with several reviewers explicitly noting they were less expensive than competitors and did not upsell unnecessarily. One negative review (1-star, November 2024) describes a no-show appointment and a staff member screaming at the customer, which is a notable outlier that slightly tempers the professionalism score. Read less