Leza

The predominant sentiment expressed in the reviewed feedback is frustration highlighted by multiple instances of unprofessionalism. Customers report a disheartening pattern of missed appointments, most notably a customer's experience where they were left waiting for hours without a technician arriving or any communication to explain the delays. The representative named Manny is specifically mentio... Read more

The predominant sentiment expressed in the reviewed feedback is frustration highlighted by multiple instances of unprofessionalism. Customers report a disheartening pattern of missed appointments, most notably a customer's experience where they were left waiting for hours without a technician arriving or any communication to explain the delays. The representative named Manny is specifically mentioned as unhelpful and uncommunicative, reinforcing feelings of neglect towards customer service. In addition, the actual plumbing service performed was deemed inadequate. Customers feel that their concerns regarding repair needs were not taken seriously, with one case detailing how a temporary fix was implemented instead of a proper replacement of a broken part. This has led to further distrust and an impression that the company's priority is not customer satisfaction or effective repair work, but rather a quick and easy solution that does not address the root of the issue. Overall, the reviews consistently point to a toxic combination of poor communication, lack of professionalism, and subpar service quality, generating a strong consensus to recommend others to steer clear of Leza's Plumbing. The dissatisfaction is palpable and indicates a need for significant improvement in the company's operations and customer interaction protocols if they wish to remedy their reputation. Read less