Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint a deeply concerning picture across nearly all dimensions. Professionalism is the most heavily flagged area, with multiple reviews describing rude, aggressive, and dismissive behavior from technicians — including one incident where workers refused to leave the premises and another where a company blocked a customer's phone number after causing property damage. Pric... Read more
This contractor's reviews paint a deeply concerning picture across nearly all dimensions. Professionalism is the most heavily flagged area, with multiple reviews describing rude, aggressive, and dismissive behavior from technicians — including one incident where workers refused to leave the premises and another where a company blocked a customer's phone number after causing property damage. Pricing is a significant concern as well, with two reviewers explicitly describing being overcharged or ripped off, including an $800 charge for under one hour of work requiring no digging. Project completion is mixed: two positive reviews describe successful repairs, but two negative reviews describe work that either caused new damage or had to be entirely redone within months. The few positive reviews — primarily from 2021 — describe knowledgeable and professional technicians, suggesting inconsistency in staff quality rather than a uniformly skilled workforce. Read less