Exact Plumbing, Inc.

A majority of the reviews express significant frustration with the service provided by Exact Plumbing, primarily targeting Jason Turner. Multiple customers describe interactions with him as rude, with accusations of unprofessional conduct, including hanging up on clients and failing to honor warranty agreements. The dissatisfaction appears to stem from a combination of poor communication, disrespe... Read more

A majority of the reviews express significant frustration with the service provided by Exact Plumbing, primarily targeting Jason Turner. Multiple customers describe interactions with him as rude, with accusations of unprofessional conduct, including hanging up on clients and failing to honor warranty agreements. The dissatisfaction appears to stem from a combination of poor communication, disrespectful behavior, and a perceived lack of accountability. Another common thread is the issue of pricing. Several reviews mention the initial low quotes that later turned into higher charges without adequate explanation. This bait-and-switch tactic has led to a loss of trust, with customers feeling trapped and manipulated into paying more than what was initially agreed upon. One reviewer specifically mentions the threat of a lien on their house, which adds a layer of intimidation that further undermines the company's reputation. Contrastingly, there are positive reviews praising the quality of work performed by the plumbing crews, with some customers noting their professionalism and efficiency. These positive experiences suggest that while the field staff may be competent, management and customer interaction require significant attention and improvement. Ultimately, it appears that Exact Plumbing, Inc. is facing challenges in consistently delivering quality customer service and maintaining transparent communication regarding pricing and job expectations. The overall sentiment leans negative, as many customers are unlikely to return or recommend the service based on their experiences. Read less