Carey Plumbing

The reviews for Carey Plumbing indicate a generally favorable sentiment among customers, with many expressing satisfaction with the responsiveness and professionalism of the technicians. Several reviewers highlighted specific employees, such as Mike and Frank, for their expertise and friendly demeanor, which contributed positively to their experiences. Common threads in the positive reviews inclu... Read more

The reviews for Carey Plumbing indicate a generally favorable sentiment among customers, with many expressing satisfaction with the responsiveness and professionalism of the technicians. Several reviewers highlighted specific employees, such as Mike and Frank, for their expertise and friendly demeanor, which contributed positively to their experiences. Common threads in the positive reviews include:Responsive Service: Many customers appreciated the quick response times, citing how technicians arrived within scheduled windows or even sooner, which was particularly valued in emergency situations.Quality of Work: Reviewers frequently praised the quality of plumbing repairs and installations, often mentioning that the work was done thoroughly and effectively. This led to a sense of reliability and trust in the company.Clear Communication: Positive sentiment was reinforced by comments regarding the clear explanations provided by technicians. Several customers noted how the staff communicated problems and solutions in understandable terms, enhancing the overall customer experience.Fair Pricing: While many felt that pricing was reasonable, there were conflicting opinions regarding specific charges, with some customers feeling that costs exceeded expectations or seemed excessive. In contrast, the negative feedback highlighted several issues:Appointment Reliability: A recurring complaint was related to missed appointments without prior notification, leading to customer frustration and, in some cases, prompting them to seek other service providers.Perceived Overcharging: Some reviews mentioned instances where customers felt they were charged excessively for certain services, adversely impacting their perception of the company's honesty and credibility.Inconsistent Experiences: A few reviews pointed to discrepancies in service quality and professionalism among different technicians. Instances where communication faltered, or technicians required guidance for basic tasks suggested a lack of thorough training or oversight in some cases. Overall, while Carey Plumbing appears to maintain a strong base of satisfied clients, there are clear areas for improvement, particularly in appointment management and consistency of service quality, to ensure enhanced customer satisfaction moving forward. Read less