Air Tech Of Central Florida

The reviews demonstrate a dichotomy of experiences with Air Tech of Central Florida. On one hand, many customers commend the technicians for their professionalism, knowledge, and customer service skills. Technicians like Jeff and Brian earned specific praise for their efficiency and ability to solve complex issues effectively. Positive reviews often recount successful outcomes, notably reduced ene... Read more

The reviews demonstrate a dichotomy of experiences with Air Tech of Central Florida. On one hand, many customers commend the technicians for their professionalism, knowledge, and customer service skills. Technicians like Jeff and Brian earned specific praise for their efficiency and ability to solve complex issues effectively. Positive reviews often recount successful outcomes, notably reduced energy bills after proper diagnosis and repairs, illustrating the technical competence of the service team. Conversely, a recurring theme in the negative reviews emphasizes dissatisfaction with pricing and administrative handling. Several customers felt that service costs were excessively high, sometimes referred to as "price gouging," particularly concerning simple replacements such as thermostats or fan blades. Customers expressed frustration with the lack of transparency regarding diagnostic fees and initial costs, resulting in feelings of being taken advantage of due to their lack of HVAC knowledge. Complaints also included administrative delays and communication issues, particularly in scheduling services once payments had been made. Positive sentiment commonly revolves around technician interactions and successful service outcomes, while negative sentiment predominantly highlights pricing concerns and inconsistent customer service. This divergence suggests that while Air Tech has capable technical staff, significant improvements in customer relations and pricing transparency may be necessary to enhance overall satisfaction and trust in the company's services. Read less