Right Way Plumbing Company

The primary concern raised in the review revolves around a missed appointment for a scheduled service, which is a significant issue in customer service reliability. The reviewer emphasizes the prior arrangements made with their building management and the confirmation received from the plumber, Otto, which indicates that expectations were set clearly. The failure of Otto to show up not only caus... Read more

The primary concern raised in the review revolves around a missed appointment for a scheduled service, which is a significant issue in customer service reliability. The reviewer emphasizes the prior arrangements made with their building management and the confirmation received from the plumber, Otto, which indicates that expectations were set clearly. The failure of Otto to show up not only caused inconvenience but also highlighted a lack of professionalism, as he did not respond to calls or inquiries for clarification. Additionally, the mention of a 'nice lady' in the office points to a contrast where while there may be courteous staff, the operational follow-through lacks effectiveness. The reviewer feels neglected, given the lack of timely communication and follow-up after the missed service. The common sentiment across these points is a strong desire for accountability and better communication from the company. Customers expect reliability and professionalism, which seem to be severely lacking in this scenario. Overall, this feedback indicates significant areas for improvement in scheduling, staff accountability, and customer service response. Read less