Overview of Company Customer Sentiment Analysis in January
The reviews for Old School Plumbing Service reveal predominantly negative sentiments from a large number of customers. Many reviewers express feelings of being scammed, ripped off, and disappointed due to poor service and lack of follow-up. While there is one positive review praising an individual plumber, Mike Olah, for his professionalism and courtesy, the overall perception of the company is ma... Read more
The reviews for Old School Plumbing Service reveal predominantly negative sentiments from a large number of customers. Many reviewers express feelings of being scammed, ripped off, and disappointed due to poor service and lack of follow-up. While there is one positive review praising an individual plumber, Mike Olah, for his professionalism and courtesy, the overall perception of the company is marred by issues of unresponsiveness, overcharging, and unfulfilled promises, leading to a strong recommendation against using their services. Read less
Overview of Company Customer Sentiment Analysis in January
The sentiment analysis indicates a significant divide in customer experiences with Old School Plumbing Service. A majority of the reviews express dissatisfaction and a feeling of having been taken advantage of. Customers relay experiences of being overcharged for services, with one reviewer mentioning a $300 estimate for a mere repair that was later addressed by another company for only $120. This... Read more
The sentiment analysis indicates a significant divide in customer experiences with Old School Plumbing Service. A majority of the reviews express dissatisfaction and a feeling of having been taken advantage of. Customers relay experiences of being overcharged for services, with one reviewer mentioning a $300 estimate for a mere repair that was later addressed by another company for only $120. This reinforces a sentiment of distrust toward the pricing practices of Old School Plumbing Service. Furthermore, the frustration is exacerbated by instances of poor customer service, with multiple customers noting a lack of response from the company despite several attempts to reach out for resolution or clarification. One review highlights an unprofessional incident where a technician left abruptly after being questioned on the necessity of multiple replacements, which left the customer feeling confused and astonished. Another customer echoes similar sentiments about wasted money, detailing how a supposedly simple fix was either unachievable or bungled, leading to requests for refunds that went unanswered. On the positive side, there is a noteworthy mention of Mike Olah, who is characterized as amiable, skilled, and dedicated. His promptness and willingness to assist with an immediate temporary solution received praise, which stands in stark contrast to the abundant criticism aimed at the company as a whole. This indicates the presence of capable individual technicians amidst broader systemic issues in customer service and operational practices. In conclusion, while individual technicians may demonstrate competence and professionalism, the prevailing sentiment from the broader customer base leans heavily toward disappointment and avoidance. The company Read less
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